Skip Navigation
Marketing

Social Community Manager

  • Time zone
    United States
  • Commitment
    Full-time remote

Over a million designers use Sketch to transform their ideas into incredible products, every day. Would you like to join us and help take this leading design tool to the next level? We're looking to expand our team and appoint an experienced and creative Social Community Manager to join our talented team.

As our Social Community Manager, you'll take full ownership and responsibility for the evolution and implementation of our community management strategy. Through social, we want to drive brand loyalty, engagement, grow new online communities and engage core influencers. We're aiming for the #1 rank for online earned share of voice.

What you'll do

As our Social Community Manager, you'll nurture and develop our online audience. You'll take ownership of the day-to-day management of our social media channels, responding to our audience, as well as proactively seeking out and tapping into new conversations on social.

Social listening is key to this role. You'll be expected to report back to our Social Media Managers and the wider marketing team on key trends and audience insights to help inform our content. You'll help us drive brand loyalty, increase share of voice, champion our product, engage with our community and grow our social media audience.

Our online community is vast, engaged, and active, and you’ll be at the heart of it. On a typical day you could be doing any of the following:

  • Provide support to our audience and users on a range of issues, from product to licensing.
  • Proactively seek out and start conversations with our current, and potential new audience members.
  • Encourage two-way engagement with our brand on social media.
  • Manage the sentiment on our social media pages and posts. You'll be the first to spot and control any negativity on our pages.
  • Create detailed reports based on daily, weekly and monthly insights about our audience and post performance.
  • Spot trends as they arise on social media, helping our Social Media Managers tap into trending topics and themes.
  • Monitor conversations about our brand or product on social media.
  • Source UGC from our audience and share it with our Social Media Managers, as well as spotting opportunities for reactive content, such as shares.

Essentials

  • At least 3+ years in a social media community management role, or similar
  • Knowledge of Sketch — both our product and our brand — is crucial to this role. We're looking for someone who's keen to learn everything there is to know about Sketch.
  • Excellent working knowledge of Twitter, Facebook, Instagram, LinkedIn and YouTube.
  • Proven experience in building relationships with customers and content creators or influencers.
  • An appetite to keep up-to-date with social media trends.
  • High level of attention to detail, critical-thinking and problem-solving.
  • A customer-focused mindset and a strong ability to empathize.
  • Good copywriting skills with an understanding of the importance of a brand voice, as well as experience of active application.
  • Excellent knowledge of written and spoken English.
  • Able to prepare analytical social media reports with qualitative as well as quantitative insights, and make informed recommendations based on results.
  • Enjoy working in a fast-paced, dynamic environment with lots of other talented people.
  • You have experience using social media monitoring tools such as Sprout Social and Later.
  • Located in the Americas (United States, Canada and LATAM) (with working hours that cross over with Europe).

Bonus points

  • You're a Sketch customer — so you know our product inside out.
  • You know how to use Notion, Slack and GitHub.

  • Even if you’re not able to tick all of these boxes, we would still love to hear from you.
Apply for This Position
Even if you're not able to tick all of these boxes, we would still love to hear from you.