What is this charge on my statement?

All transactions for Sketch purchases are made by our e-commerce partner, FastSpring. If you have recently purchased any options for your Sketch account, the transaction origin will be shown as “FastSpring” on your account or statement.

If you still do not recognise the charge, it may be fraudulent, so please proceed here. Once on this page, proceed by selecting the orange “Contact Support” option. To submit your request complete the form by entering your information in the necessary fields(*). Please ensure that you include First and Last Name, email address, Order ID (that is the code starting with ‘BOH’ that you received right after purchasing Sketch), a brief description of your request and attach any supporting documents.

An image that shows FastSpring support page. You have to include your Order ID in the correspondent field.

Last modified on Jan 09, 2020

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