Skip Navigation

I want to change the email address in my License

When you purchase a Sketch License Key, an email address is required. That email address can be used to access the License Manager.

If you would like to change the email address linked to your License Key, please contact Customer Support and provide the following info:

  • The email address currently linked to your License Key.

  • The new email address you would like to link to your License Key.

  • The last four digits of the Credit Card you used for purchasing. If you didn’t pay by Credit Card or if you used Alipay, PayPal or Amazon, please let us know the exact date of purchase or an approximate date and the first and last name used during the purchase process.

  • The Order ID from your original purchase of Sketch. This is a code starting with ‘BOH’ that you’ll find at the top of your invoice.

Order ID
You can find your Order ID on the top right of your invoice

Please note, in order to change the email address linked to your License Key you must provide the details of your original purchase of Sketch — We cannot accept the Order ID or billing details for renewals or additional seat orders.

If you originally purchased Sketch through the Mac App Store please provide us with your App Store receipt.

Once we have confirmed your information a member of our customer support staff will make the change.

Was this article useful?

We’re really sorry about that.
Please let us know what you were looking for:

If you need more help or you’d like to report a bug with this content, please contact support.

Thanks for your feedback.
An error occurred, please try again later.

Can’t find your answer?

Contact us and we’ll get back to you as soon as we can.