Do you offer refunds?

If you’ve changed your mind, and you no longer wish to use Sketch, we can offer a full refund within 30 days of you purchasing Sketch. Simply contact support and provide us with:

  • The Order ID from the purchase you would like to have refunded. This is a code starting with ‘BOH’ that you’ll find at the top of your invoice.

  • The last four figures of the Credit Card you used for purchasing. If you didn’t use CC or if you used Alipay, PayPal or Amazon, please let us know the date of the purchase.

After we have received this information, a member of our customer support staff will be able to help you. Once your refund is issued it can take between 3-10 working days (depending on the payment method you used at checkout) for the refund to be credited to your account.

Don’t forget, you can try a fully-featured version of Sketch before you buy with our free 30-day trial. Download the trial here to see if Sketch is right for you—no credit card required. Get more info about the free trial here.

Please note: Sketch’s refund policy exists to help customers who no longer wish to use the app due to compatibility issues or unsuitability—not as a way to use Sketch for free. If it appears to us that you are abusing refunds, we reserve the right to stop offering them to you at any time.

Last modified on Jul 12, 2018

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