How do I request a refund for a payment by Bank/Wire Transfer?

We offer a 30-day grace period for every purchase and we’re happy to cancel order within that time for a full refund. However, because of the payment method, we need to our payment partner — FastSpring — process the refund manually.

To request a refund for a bank/wire transfer, visit FastSpring’s website, choose Contact Support, and enter your order information. From here, FastSpring will contact you to process your request.

In case you would like further support from us with this matter, please include our email address (licensing@sketch.com) in the field labelled “Notify an additional email address: (optional)”.

Last modified on Jan 09, 2020

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