Skip Navigation

I want to change the email address in my Mac-only license

When you purchase a Mac-only license key, an email address is required.You can use that email to access the License Admin.

If you want to change the email address linked to your Mac-only license key, please contact Customer Support and provide the following info:

  • The email address currently linked to your Mac-only license.

  • The new email address you would like to link to your Mac-only license.

  • The last four digits of the credit card you used for purchasing. If you didn’t with a credit card or if you used Alipay, PayPal or Amazon, please let us know the exact date of purchase or an approximate date and the first and last name used during the purchase process.

  • The Order ID from your original purchase of Sketch. This is a code starting with ‘BOH’ that you’ll find at the top of your invoice.

Order ID
You can find your Order ID on the top right of your invoice

Note: In order to change the email address linked to your Mac-only license you must provide the details of your original purchase of Sketch — we cannot accept the Order ID or billing details for renewals or additional seat orders.

If you originally purchased Sketch through the App Store please provide us with your App Store receipt.

Once we have confirmed your information a member of our customer support staff will make the change.

Was this article useful?

We’re really sorry about that.
Please let us know what you were looking for:

If you need more help or you’d like to report a bug with this content, please contact support.

Thanks for your feedback.
An error occurred, please try again later.

Can’t find your answer?

Contact us and we’ll get back to you as soon as we can.

Documentation

Documentation

Learn more about how to use the powerful features that Sketch gives you in our documentation.

Manage your Workspace

Manage your Workspace

View your Workspace details, manage your members and more in your Workspace settings.

Changes to licenses

Changes to licenses

Starting April 2021, licenses are changing. Here’s everything you need to know.

Manage your license

Manage your license

Manage or recover Mac-only (SK3) license keys, add or remove devices, and access invoices.