Skip Navigation

What do I do if I have issues placing an order for a legacy License?

FastSpring – our official e-commerce partner – processes all orders for Mac-only licenses. If you are having issues when placing your order, you can try the following:

  • Clear your browser’s cache, relaunch it and try again.
  • Try placing the order again from a different browser (using Firefox instead of Google Chrome, for example)
  • Try the order from a different computer altogether
  • Try using a different payment method

If none of the above solves the problem, please visit FastSpring’s website, choose Contact Support, and enter your order information.

FastSpring should respond shortly afterwards, but if you need any further help from us, please include our email address (licensing@sketch.com) in the field labelled “Notify an additional email address: (optional)“ when filling in the contact form.

Was this article useful?

We’re really sorry about that.
Please let us know what you were looking for:

If you need more help or you’d like to report a bug with this content, please contact support.

Thanks for your feedback.
An error occurred, please try again later.

Can’t find your answer?

Contact us and we’ll get back to you as soon as we can.

Documentation

Documentation

Learn more about how to use the powerful features that Sketch gives you in our documentation.

Manage your Workspace

Manage your Workspace

View your Workspace details, manage your members and more in your Workspace settings.

Subscriptions

Subscriptions

Subscriptions are the primary way to use Sketch and we've made switching easy.

Legacy licenses

Legacy licenses

Manage, renew or recover legacy Mac-only (SK3) license keys.