Why have I not received my License Admin access code for a legacy License?

If you’re using Google to host your email you might experience issues receiving your License Admin access code.

Following the integration of Google+ into G-Suite, messages classified as spam are now being sent to a separate moderation queue called Pending Messages. If you don’t receive your access code within a few minutes, please check the Pending Messages queue.

If you want to disable this new default feature, refer to this support article from G-Suite’s Help Center. Alternatively, to make sure you receive our messages going forward, you can add our IP address to your allowlist.

Our sending IP Address is 167.89.52.12 (hostname: o1.sendgrid.sketchapp.com).

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