Skip Navigation

I paid with a check/wire transfer for a legacy License, what has happened with my order?

Our e-commerce partner, FastSpring, processes all payments for licenses. Please allow 3-5 working days for them to process payments made by check or wire transfer. As soon as they receive and process your payment, you will receive your license details and receipt via email.

To investigate any issues, please visit FastSpring’s website, choose Contact Support and enter the following details:

  • Transaction date
  • Charge amount
  • Payment method used
  • Currency

Was this article useful?

We’re really sorry about that.
Please let us know what you were looking for:

If you need more help or you’d like to report a bug with this content, please contact support.

Thanks for your feedback.
An error occurred, please try again later.

Can’t find your answer?

Contact us and we’ll get back to you as soon as we can.

Documentation

Documentation

Learn more about how to use the powerful features that Sketch gives you in our documentation.

Manage your Workspace

Manage your Workspace

View your Workspace details, manage your members and more in your Workspace settings.

Subscriptions

Subscriptions

Subscriptions are the primary way to use Sketch and we've made switching easy.

Legacy licenses

Legacy licenses

Manage, renew or recover legacy Mac-only (SK3) license keys.