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How do I request a refund for a payment by bank or wire transfer?

We offer a 30-day grace period for Mac-only license purchases, and we’re happy to cancel the order within that time for a full refund. However, because of the payment method, we need FastSpring – our payment partner — to process the refund manually.

To request a refund for a bank/wire transfer, contact FastSpring’s Customer Support by completing the contact form with your order information. Once you have completed the form, FastSpring will contact you to process your request.

If you would like further support from us with this matter, please include our email address (licensing@sketch.com) in the field labelled Notify an additional email address: (optional).

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