Under certain circumstances, the Mac app might not be able to communicate correctly with the server, preventing the application from receiving particularly important information. If this happens you will not be able to register or update your application, upload files to your Workspace, or make use of real-time collaboration, for example.
The most likely scenario for this to occur is when working under a Corporate Network (via VPN, proxy, firewall, etc.). In order to resolve this, it’s important to check if traffic is allowed in both directions (inbound and outbound). Here’s a list of the domains that Sketch uses. Please allow these URLs to make sure Sketch can communicate correctly with our servers:
capacitor.prod.sketch.com/*
graphql.sketch.cloud
client.sketch.cloud
auth.sketch.cloud
resources-live.sketch.cloud
sketch-resources-incoming-live.s3-accelerate.amazonaws.com
s3.amazonaws.com
api.sketchapp.com
api.prod.sketch.com
download.sketch.com
download.sketchapp.com
events.sketch.cloud
presence.prod.sketch.com
If you do not know how to add these URLs to your allowlist, please liaise with the IT specialist in your organisation to perform these changes.
