Come and join our talented team where we want passionate people to help us build Sketch, the award-winning Mac
application for designers.
Technical Support Specialist
We are building a Customer Support team based on the idea of helping people with honesty. We believe in assisting
customers efficiently and humbly, while helping the rest of our company to better understand our user base.
Your mission as a Customer Support Specialist will be test and reproduce customers' technical issues, and ultimately
help find them solutions. It's not just about solving problems, though. This process also provides valuable insight
for our design, development and QA teams.
For that reason, you'll have to be proactive but flexible, and empathic but candid. We truly believe in
communicative people who can liaise with the rest of the company while providing honest and authoritative technical
help to our customers. You'll have to show
deep technical knowledge in macOS, Sketch and design, all shaped from a Customer Support perspective.