Contact Customer Support

Before sending your message, check out our support pages for common questions. You can also check our service status at any time and sign up for updates.

Your email address (so we can reply to you)

If you have a Sketch account, please use the email address associated with your account.

Topic

Subject

I need help with…

Before you send your bug report…

We read all bug reports and try our best to reproduce them, so every detail counts! Please include as much information as possible.

To see if your bug is related to a third-party plugin, you can temporarily disable all plugins in the Mac app by launching in Safe Mode.
Sending us screenshots or screen recordings of your issue is a big help.
If the Mac app is crashing or slow to respond, sending us a Crash Log or Spindump along with your report gives us valuable information to help fix your issue.

And don’t worry, all information you share with us is 100% confidential and we destroy any files you share after use.

Before you send your request…

Take a look at our Documentation and our support FAQs — we may already have answered your question! If not:

Please provide as much information as possible — every detail helps!
Feel free to attach links to any diagrams, wireframes, or Sketch files that will help us to understand your request.

Got a feature idea?

We love hearing your ideas — they help shape the future of Sketch!

Please provide as much information as possible — every detail helps.
Feel free to attach links to any diagrams, wireframes, or Sketch files that will help us to understand your idea.

Help us make Sketch better…

Anything in beta is a work in progress. While beta features should work fine in most cases, we still need to fix a few issues and resolve any bugs we find along the way. That’s why we need your help.

Details matter

When you submit a bug, try to include as many details as possible. Screenshots are great. Screen recordings are even better!

If the Mac app is crashing or slow, send us a Crash Log or Spindump which — along with your bug report — gives us lots of useful information.

All your details are completely confidential, and we destroy any shared files after they’re analyzed.

Before you send your security report…

Please read our Responsible Disclosure Policy. This policy defines what is in and out of scope, dos and don’ts, and our commitments to you.

Please try to answer all of the questions in the template with as much detail as possible. This helps us accurately evaluate the impact and severity of your security report.

And don’t worry — all information you share with us is 100% confidential, and we will destroy any files you share with us after use.

Before you send your request…

If you have a subscription (Workspace), reach out to us confirming your Workspace details so we can help you further.
If you have an expired Mac-only license (SK3), you can renew it at any time via the License Overview page.

Before you send your request…

If you have an expired Mac-only license, please follow these steps to unlink your license and switch to a subscription.
If you have an active Mac-only license, reach out to us confirming your license details so we can help you further.

Once you switch to a subscription, there is no need to use or renew your license key anymore. Instead, you should use the email and password to access Sketch.

Before you send your request…

If you have a subscription (Workspace), please refer to the following articles on how to invite, add, remove or manage members:

Inviting people to your Workspace
How can I add or remove Editors?
How do I change a member’s access?
If you have a Mac-only license (SK3), there is no option to invite or manage users by email, but you can review registered devices in your License Manager.

Before you send your request…

If you have a subscription (Workspace), ownership can transfer to another Admin within the Workspace. Please make sure the Admin role is assigned to the new Owner first before reaching out to our team.
If you have a Mac-only license (SK3), you may need to provide the details of your initial purchase. We cannot accept the Order ID or billing details of a renewal payment or additional seats.

Before you send your request…

If you have a subscription (Workspace), Editors can use their email and password to sign into the Mac app. Both Editors and Viewers can sign into the web app using their email and password at sketch.com/signin.
If you have a Mac-only license (SK3), you can register your device using the SK3 license key by following these steps. Only the License Manager can access the License Manager to manage the license account.

Before you send your request…

If you have a subscription (Workspace), and wish to cancel or delete it, please see the following articles:
- How do I delete my account?
- How can I cancel my trial or subscription?
If you have a Mac-only license (SK3), there’s nothing to cancel or delete. Once your license expires, you can continue using the latest available version at the time of expiry.

We’d love to hear from you

If your message or question does not fit any of the suggested topics, we’d love to hear from you. Please include as much detail as you can in your message.

Before you send your message…

Take a look at our support article which covers many of the common questions we get asked about trials.
If you are currently within a trial, please include your Workspace URL in the field below if you can. It helps us answer you faster.

Before you send your request…

If you have a subscription (Workspace), any Admin or Finance member can follow this guide to download all invoices and receipts.
If you have a Mac-only license (SK3), only the License Manager can access the License Manager and download the invoices from there.

Before you send your request…

Please review our Pricing page to compare the account types and plans.

Before you send your request…

If you have a subscription (Workspace), choosing a Yearly plan can save you money compared to a Monthly plan. See how you can switch to a yearly plan. If you want to switch from Yearly to Monthly plan, please contact our team.
If you have a Mac-only license (SK3), monthly option is not available. Licenses can only be purchased or renewed with a year worth of updates. You can switch to a subscription at any time should you need a different plan.

Before you send your request…

If you have a subscription (Workspace), please refer to the relevant refund policy for subscriptions.
If you have a Mac-only license (SK3), please refer to the refund policy for licenses.

We’d love to hear from you

If your message or question does not fit any of the suggested topics, we’d love to hear from you. Please include as much detail as you can in your message.

Before you send your request…

You can find answers to some of the most common questions about SSO and our Business plan in our support articles. If you have any other questions, please include them in your message.

Before you send your request…

Please review more details about our Business plan and its features on this article.

Before you send your request…

Take a look at the support article we’ve put together about the Business plan and its features.

Before you send your request…

Take a look at the support article we’ve put together about the Business plan and its features.

We’d love to hear from you

If your message or question does not fit any of the suggested topics, we’d love to hear from you. Please include as much detail as you can in your message.

Before you send your request…

If you’re a student or teacher, or academic institution, we’d love to help you make the most of Sketch with our free Education plan. We offer:

Free Workspace for students, and teachers
Free Workspace for academic institutions

Please send us your official application for a free Workspace via sketch.com/education.

Read our support article for more details about the Education plan.

Before you send your request…

Please send us a request to extend your Education plan via sketch.com/education.

If you have any additional questions about your application in the meantime, please get in touch with us.

We’d love to hear from you

If your message or question does not fit any of the suggested topics, we’d love to hear from you. Please include as much detail as you can in your message.

Before you send your request…

As a Sketch Partner, we’re here to help you — and our mutual customers — do their best work. For you, that means getting the right support and partnership tiers that grow with your business ambitions.

Get in touch with our Partner Success team to find out more about our tiers, what’s included, the benefits and requirements to join.

Before you send your request…

For quotes, please contact us and provide the required information.

We’d love to hear from you

If your message or question does not fit any of the suggested topics, we’d love to hear from you. Please include as much detail as you can in your message.

We’d love to hear from you

If your message or question does not fit in any of the other topics, we’d still love to hear from you. Please include as much detail as you can in your message.

Workspace URL or Mac-only license key (SK3) (optional)

To get your Workspace URL, sign in to the web app and copy the URL from your browser’s address bar. Example: sketch.com/workspace/622518op-5rrfv-0123. You can find your Mac-only license key (SK3) in the License Manager.

Your request

You can include files (documents, screen recordings, screenshots, crash logs, etc.) by uploading them to any third-party file-sharing service, such as Dropbox, Google Drive, Microsoft OneDrive, WeTransfer or similar, and pasting the URLs above. Please make sure the correct sharing permissions have been set. All files sent to us are 100% confidential. In case of bug reports, see how you can send us a Crash Log or Spindump.

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