Contact Customer Support

We’re here to help you out

If you have any questions, just reach out to us and we’ll respond as soon as we can. Please provide as much information as possible.

For any issues with Sketch, you can also check our status at any time and sign-up to our updates.

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Before you send your bug report…

We read all bug reports and try our best to reproduce them, so every detail counts! Please include as much information as possible.

To see if your bug is related to a third-party plugin, you can temporarily disable all plugins in the Mac app by launching in Safe Mode.

If you can, sending us screenshots or screen recordings of the issue you’re experience is a big help.

If the Mac app is crashing or very slow to respond, sending us a Crash Log or Spindump along with your report gives us lots of valuable information to help fix your issue.

And don’t worry, all information you share with us is 100% confidential and we destroy any files you share after use.

Before you send your message…

Take a look at our Documentation and our support FAQs — we may already have answered your question! If not:

Please provide as much information as possible — every detail helps!
Feel free to attach links to any diagrams, wireframes, or Sketch files that will help us to understand your request.

Got a feature idea?

We love hearing your ideas — they help shape the future of Sketch!

Please provide as much information as possible — every detail helps.
Feel free to attach links to any diagrams, wireframes, or Sketch files that will help us to understand your idea.

Help us make Sketch better…

Anything in beta is a work in progress. While beta features should work fine in most cases, we still need to fix a few issues and resolve any bugs we find along the way. That’s why we need your help.

Details matter

When you submit a bug, try to include as many details as possible. Screenshots are great. Screen recordings are even better!

If the Mac app is crashing or slow, send us a Crash Log or Spindump which — along with your bug report — gives us lots of useful information.

All your details are completely confidential, and we destroy any shared files after they’re analyzed.

Before you send your message…

Looking for your Sketch subscription details? Sign in and access your Workspace’s settings, where you can add or remove Workspace members, manage your billing details, download invoices, and more.

For Mac-only licenses: If you still have a legacy Mac-only license, use the License Admin tool to manage it. If you’re looking for your license key, search for “SK3” on any purchase or renewal emails we’ve sent you.

Before you send your message…

Why don’t you try a Sketch subscription? Get the full Sketch experience with a Workspace for all your projects and people, our native Mac app, access to real-time collaboration, and a powerful web app for feedback and handoff. Find out more or start a free 30-day trial.

If you are still using a legacy Mac-only license, you can manage it in the License Manager.

How to switch to a subscription

We’ve made it quick and easy to switch to a subscription. Here’s how it works:

Create a Workspace. Sign up for a free 30-day trial (no credit card required) and get everything set up at your own pace.
Sign in. With your new Sketch account you can sign into the Mac app, create documents and collaborate.

Because each Editor can use multiple devices, yearly billing is cheaper than monthly, and Viewer accounts are free, credit on your license may go further when you subscribe. Read more about switching.

Before you send your message…

Not sure whether you already have a subscription (Workspace)? Open the Mac app and choose Sketch > Preferences from the menu bar, then select the account tab. If you have a subscription, you’ll see details of your Workspace listed here.

You can also find answers to some of the most common questions about SSO and our Business plan in our support articles.

Before you send your message…

If you’re a student, teacher, or academic institutions, we want to help you make the most of Sketch. Visit our education store to apply for:

Free Mac-only licenses for official institutions.
A 50% discount for students and teachers with valid ID and proof of eligibility.

Need to renew an existing license? Please fill in our contact form and let us know the email address linked to your license key and the license key itself (starts with SK3).

We’d love to hear from you

If your message or question does not fit in any of the other topics, we’d still love to hear from you. Please include as much detail as you can in your message.

Subject

Full description

You can include files (documents, screen recordings, screenshots, crash logs, etc.) by uploading them to any third-party file-sharing service, such as Dropbox, Google Drive, Microsoft OneDrive, WeTransfer or similar, and pasting the URLs above. Please make sure the correct sharing permissions have been set. All files sent to us are 100% confidential.

What files should you include?