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I’m having check-out issues, what should I do?

Last updated on 4 Oct 2022

Note: Images, videos and some instructions on this page may not be accurate. Please bear with us as we update the Docs for Sketch’s new UI.

All Sketch orders for Mac-only licenses are made through Stripe. If you’re having check-out issues, please try the following:

  • Try again with a clean browser (clear cache before your try again).
  • Attempt to try again from a different browser (Firefox instead of Google Chrome, etc).
  • Try the order from a different computer altogether.

If you’re still experiencing any check-out issues, please reach out to our support team for help.