We’ve identified an issue where bitmap images that are exported and re-imported into Sketch are appearing incorrectly and appearing washed out.
The interaction of an outdated version of Craft and Sketch v44 can produce some problems with the correct display of the Inspector, such as a truncated panel or problems with the Craft panel itself.
We’ve identified an issue where a plugin with malformed or missing version information can result in a non-working Plugins menu.
We do our best to make Sketch as stable as possible, but sometimes even the best built things can break. If Sketch is crashing and you’re not sure why, take a look at this list of known issues — it could solve your problem and save you some headaches.
Sketch 49 changed the way Artboards export their content. This means that if you have a large Artboard with smaller Artboards placed on top of it, you can no longer export the background Artboard to save all your Artboards as a single image. To do this in Sketch 49, you must now create a slice layer to export all the content within.
Sketch supports Simplified Chinese, based on your Language and Region Preferences. If the app is unexpectedly appearing in Chinese, you can take the following steps to fix it.
Sometimes an incompatible plugin may be causing Sketch to work unexpectedly or crash. You can use Safe Mode to run Sketch without plugins, in order to diagnose a problem.
Some menu titles have changed in Sketch v45 and v46. For instance, the former ‘Collapse Artboards and Groups’ now is titled ‘Collapse All Groups’, and ‘Text › Align Left’ is now ‘Text › Align › Left’
Although Sketch doesn’t always require you to be connected to the internet it does sometimes need to connect to a network, for example when you register your copy of the app, or when Sketch needs to validate your license.
Your feedback is valuable to us, and we appreciate the time spent getting in touch. If you have found a bug, crash, or have any problems with Sketch, then including an attachment with your report will help us diagnose your issue quicker.
If you would like to send a bug or crash report, request features or give general feedback you can do so via our Customer Support form.
If you are using plugins with Sketch, you may come across certain issues that are caused by them. Please make sure you keep your plugins up-to-date, and if that doesn’t fix your issue, please contact the plugin author. Plugins are created by third-party developers and we are not responsible for their stability.
Please launch the Console application (from the Utilities folder inside your Applications folder). It should open to All Messages, showing the log entries for everything that’s happened recently on your Mac. If you’ve previously narrowed the Console results, show the Log List and select All Messages before proceeding.
Yes, you can contact us directly. Alternatively, you can get in touch with us through Twitter or Facebook.
We’re always working to improve our import and export support for SVG, EPS and PDF files. Some of these files use specific properties that we do not yet support though.
Photoshop and Illustrator’s file formats are completely proprietary. Only Adobe knows how to read these files properly and because of that, we cannot provide proper support for these.
Sketch Mirror relies on your devices to be on the same network, and sometimes that’s not the case, giving you an error.
If you’re using a corporate / campus network, those are usually fire-walled, and the required traffic for Mirror is sometimes blocked by default. You may have to ask your network admin to add a rule to allow _sketchmirror._tcp.local traffic in the network.
If you’re having trouble connecting to Sketch Mirror via USB, here are some steps you should take:
If you can’t connect to Sketch Mirror over your Wi-Fi or network connection, here are some steps you should take:
If you’re still having trouble connecting to Sketch Mirror over Wi-Fi, there is a last resort. In some cases unexplained behaviour in Sketch can be solved by deleting your plist file.
By default Sketch Mirror connects to a random port each time you open it but you can change this to a fixed port with the following Terminal command.