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I’m having check-out issues, what should I do?

Last updated on 04 Oct 2022

All Sketch orders for Mac-only licenses are made through our Payment Service provider, FastSpring. If you’re having check-out issues,please try the following:

  • Try again with a clean browser (clear cache before your try again).
  • Attempt to try again from a different browser (Firefox instead of Google Chrome, etc).
  • Try the order from a different computer altogether.
  • Selecting a different payment method is another alternate solution.

If the above doesn’t help, please contact FastSpring support via the following form: Consumer Support Form. FastSpring should then follow up with any information regarding your order.

If you’re still experiencing any check-out issues, please reach out to our support team for help.