Licensing and Sales articles

  1. Where can I find the End User License Agreement (EULA)?

    You can read the Sketch End User License Agreement here, which is a legal contract between a software application author or publisher and the user of that application.

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  2. How much does Sketch cost?

    Buying a personal Sketch license for the first time will cost $99 USD and include a year’s worth of updates. Renewing your license will cost $79 USD and include another year’s worth of updates.

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  3. How much does a seat cost?

    The price of each seat on a license depends on the numbers of seats you are adding, and the time remaining on your license. To get a quote, enter your license key in the Add Seats Page, and select the number of seats you wish to add. You can review your final price based on your requirements before you proceed to purchase.

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  4. How long does my Sketch license last?

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  5. I want to change the email address in my License

    When you purchase a Sketch License Key, an email address is required. That email address can be used to access the License Manager.

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  6. I lost my license key. How can I retrieve it?

    You should have received an email with your license key when you purchased Sketch. If you can’t find the email, you can retrieve your license key from the License Manager.

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  7. Can I install Sketch on multiple computers?

    When you purchase a single Sketch license, you can use the Mac app on one computer only. If you have more than one Mac, or multiple people using Sketch, you can migrate to a Teams subscription, purchase a volume license, or add more seats.

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  8. I need an invoice, where can I request it?

    If you purchased Sketch via our own store, you will have received an invoice as part of your purchase. You can also access your invoice via the License Manager.

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  9. How can I move Sketch to a different device?

    You can check your invoice and active devices, unlink devices, add devices to your license, and more via our License Manager.

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  10. Can I purchase a volume license key?

    If you need licenses for multiple Sketch users, you can either purchase a volume license key or a Teams subscription.

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  11. Can I add an extra seat or device to my existing license key?

    If you're looking to add seats, devices or additional users to your license, you can either migrate to a Teams subscription to get additional features benefits, or add seats to your existing license key with volume license pricing.

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  12. I’m a student or teacher, do you provide discounts?

    Yes, we provide a 50% discount for students, teachers and volume licenses. To receive your coupon code, click here to visit our Education Store where you’ll be asked to provide the following information:

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  13. Do you provide discounts for educational institutions?

    Yes, we provide discounts for educational institutions. Please submit your information through our Sketch Education Store. Make sure to include the number of seats you’re interested in and a member of our staff will contact you as soon as possible.

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  14. Do you offer refunds?

    We offer two ways to purchase Sketch — subscriptions for Teams and legacy Mac licenses — and our refunds policy depends on the type of purchase you’ve made.

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  15. Can I purchase a Sketch license as a gift?

    Yes, you can purchase a Sketch license as a gift for someone else. With a Sketch license you’re not just giving software, you’re providing the tools and opportunity for a friend or loved one to make something amazing!

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  16. Why has my license expired?

    When you purchase Sketch for the first time, you can use it for as long as you want—but you’ll only receive free updates for a year from your date of purchase. If you find that your license has expired after that year don’t worry, you can continue to use Sketch on your last-updated version. You will not be eligible to download any further updates without first renewing your license.

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  17. What happens if I don’t renew my license?

    If you don’t want to renew your license after it expires, you can continue to use the version of Sketch that you have, for as long as you want, but you won’t be able to receive any further updates. You will no longer be able to upload new documents to Cloud, but you can still sign in to view, inspect, comment on and download documents.

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  18. Why have I not received my License Manager access code?

    If you’re using Google to host your email you might experience issues receiving your License Manager access code.

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  19. How do I register Sketch?

    Launch the Sketch Mac app and click the Register Now notification in the top-left corner of the window. From here, you can select whether you’re registering using a personal license key or a Sketch for Teams account.

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  20. How do I renew my Sketch license?

    You can renew your license for another year on our store. We offer exclusive discounts for returning customers so you can renew your license, at any time, for less.

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  21. I paid with a check/wire transfer, what has happened with my order?

    Our e-commerce partner, FastSpring, processes all payments for licenses. Please allow 3-5 working days for them to process payments made by check or wire transfer. As soon as they receive and process your payment, you will receive your license details and receipt via email.

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  22. Can I change the currency of my order?

    Our e-commerce partner, FastSpring, processes payments for licenses. To change the currency of your order, you will need to send a request to FastSpring. On this page, choose Contact Support and complete the form by entering your information.

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  23. How can I create a Purchase Order?

    For personal and volume licenses, you can create a purchase order via our payment page. Simply follow the instructions to place your order and select the ‘Purchase Order’ payment option during checkout. You won’t be charged.

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  24. Can I change my information on an invoice?

    Our e-commerce partner, FastSpring, processes payments and generates invoices for licenses. To update the billing information on your invoice, you will need to send a request to FastSpring.

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  25. How do I edit or add a VAT number to an invoice?

    To add or update a VAT number on your invoice, you will need to make a request with our e-commerce partner FastSpring. On this page, choose Contact Support and complete the form by entering your information.

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  26. What do I do if I am exempted from taxes?

    If your company qualifies for tax exemption and you would like to receive a refund for the VAT on your purchase, you will need to make a request with our e-commerce partner FastSpring. Choose the Contact Support option and complete the form by entering your information.

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  27. Why was my credit card declined?

    There could be a number of reasons why your credit card was declined. As a first step, please try to enter your credit card information one more time. If your credit card is is declined again, you will need to contact your credit card company.

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  28. Why is there a charge on my statement from FastSpring?

    Our e-commerce partner, FastSpring, processes payments for Sketch licenses. If you have recently purchased a license for Sketch, the transaction will be shown as “FastSpring” on your account or statement.

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  29. Is there a transaction or purchase limit for Resellers?

    If you are a Reseller and have not received any confirmation emails for purchases, this may be due to a security measure of our payment processor, FastSpring.

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  30. How do I request a refund for a payment by Bank/Wire Transfer?

    We offer a 30-day grace period for every purchase and we’re happy to cancel order within that time for a full refund. However, because of the payment method, we need to our payment partner — FastSpring — process the refund manually.

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  31. What should I do if I see a discrepancy on my invoice?

    Our e-commerce partner, FastSpring, processes payments and generates invoices for Sketch licenses. If you would like to know more about any charges on your invoice, please visit FastSpring’s website. Choose Contact Support and enter your order information.

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  32. What do I do if I have issues placing an order?

    Our official e-commerce partner, FastSpring, processes all orders for Sketch licenses. If you are having issues when placing your order, there are a few things you can try.

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  33. Where can I get a copy of my invoice?

    Our e-commerce partner, FastSpring, processes payments and generates invoices for Sketch licenses. To retrieve the invoice from your purchase, please visit FastSpring’s website, choose Contact Support and enter your order information.

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  34. How can I access your W-9?

    Our official e-commerce partner, FastSpring, processes payments for Sketch licenses and is the official vendor. To get access to their Vendor Information Form, you will need to contact them directly by visiting their website, choosing Contact Support and completing their request form.

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