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Exchange a license for credit

If you want to switch to a subscription, you can exchange an active license for credit towards your new subscription as soon as you’ve set up your Workspace — so there’s no need to wait.

How does it work?

You’ll get $9 in credit per month you have left on your license, for each device/seat. For example, if your license has two seats and six months left, the calculation would look something like this: 6 months x 2 seats x $9 = $104 in credit. $104 would cover exactly six months of your new subscription for two Editors. Of course, you can also invite more Editors to your Workspace, although that would eat up your credit faster!

Make sure you’re the owner of the license that you’re trying to redeem. If you work as part of a team, your company may have bought a single license that covers every designer. In that case you shouldn’t redeem this license yourself — instead, speak to your manager about setting up a Sketch subscription for the entire team.

Note: We’ll start billing the moment your trial ends, not the moment you run out of credit. If you have credit that covers your bill, it will show $0.

When your first (or next) billing cycle comes around, we’ll redeem the credit before we make any charge on your payment method. Depending on the amount of time left on your license, your credit may cover the first few months of your subscription. However if you use annual billing in the example above, your first annual bill would be $99 per year for two editors ($198) minus $104 in credit = $94. We would bill this the moment your trial ended, and your new license would then cover the next 12 months. If you choose monthly billing, we would only bill you after the fifth month — as that’s when your credit would run out.

Head to our pricing page to read more about managing Editors in your Workspace and other pricing details.

Use the simulator below to check whether your license has expired or not, and how much credit it is worth.

Need help finding your license key?

Try searching your email account for SK3 to find a license purchase or renewal email from us, which always includes your license key for your convenience.

No luck? If you know the email address the license is registered to, log in to the License Admin to view your license(s). If you don’t, please read our support article.

%STATE% %PREP% %LABEL%

%TOTAL_SEATS% %SEATS_PLURAL%

%CREDIT% in subscription credit

How to exchange your license for credit

We’ll ask you to add a payment method before you can exchange a license for credit — just in case your credit isn’t enough to cover your next billing period or current Editor count (such as in the example above).

  1. To get started, sign in to your Sketch Account, or create a new account if you don’t have one already. When you create a new account, we’ll create a Personal Workspace for you automatically. Then, use the drop-down menu in the top-left to switch to your Workspace.
  2. Head to the People & Settings tab in the left sidebar, then click in the Billing tab in the top bar.
  3. Scroll down to the Get credit for your old license section. This panel shows you any pending, failed or successful license exchange requests.
  4. Select Enter License Key, paste in the license key you want to exchange (it’ll start with an SK3- prefix), and click Send Request.
  5. To complete the process, you (or the license key owner) will need to confirm the exchange request using the link that we’ll send in the confirmation email. If the license key owner is not a member of your Workspace, they won’t be able to complete the request and they’ll need to forward that email to you instead.

Once you (or the license key owner) have confirmed the exchange request, we’ll automatically deactivate that legacy Mac-only license key. If you want to keep using the Mac app, please open it and use your Sketch Account to sign in when prompted.

Note: Once you redeem your credit, we won’t be able to reactive your license.

Exchanging multiple licenses

You can exchange multiple licenses at any time by repeating the steps above for each license you wish to exchange. Are you an Admin that manages a large number of license keys? Get in touch, and we’ll help manage your switch.

Restrictions on exchanging licenses for credit

If you’re having trouble exchanging a legacy Mac-only license for credit, there may be a few reasons why this is happening:

  • There’s no payment method in the Workspace. We ask you to add a payment method before you can exchange a license for credit, just in case your credit is not enough to cover your billing period or current Editor count.
  • You bought your license more than a year ago, and it has expired.
  • It’s an educational license. As we sold educational licenses at a discount, we don’t currently offer credit for them.
  • You have already exchange the license for credit towards a subscription
  • You bought the license after you created your Workspace or after the end of your free trial.
Last updated on 09 Sep 2021

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